Effective Date: 6 November 2025
Last Updated: 6 November 2025
Website: www.neurochangeinstitute.org
Company: The Neuro Change Institute Pty Ltd
Address: 427 South Rd, Moorabbin, Victoria, 3189, Australia
Email: [email protected]
1. Introduction
The Neuro Change Institute (“we,” “our,” or “us”) is committed to protecting your privacy and handling personal data responsibly.
This Global Privacy and Cookie Policy explains how we collect, use, disclose, and protect personal information in accordance with:
- The Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs)
- The EU and UK General Data Protection Regulation (GDPR)
- The California Consumer Privacy Act (CCPA/CPRA)
- The Personal Information Protection and Electronic Documents Act (PIPEDA)
- Other applicable global privacy frameworks, including Singapore’s PDPA and New Zealand’s Privacy Act 2020.
We apply a “privacy by design” approach — embedding privacy protection into all our programs, systems, and technologies.
This Policy applies to all visitors, students, and partners who interact with The Neuro Change Institute’s website, learning platform, or services, regardless of geographic location.
By using our website, enrolling in a course, or interacting with us, you consent to this Policy.
2. Information We Collect
We collect personal information reasonably necessary to provide our services, including:
- Name, contact details, and email address
- Billing, payment, and transaction information
- Course enrollment and certification data
- Communications and feedback you send to us
- Website usage data via cookies, analytics, and similar technologies
- Device, browser, and regional information (for analytics and system optimization)
Information about your interactions with our website is collected using cookies and similar technologies. See our Cookie Policy for more details.
Where possible, we de-identify or anonymize personal data.
3. How We Collect Your Information
We collect personal information when you:
- Register for a course, event, or certification
- Subscribe to newsletters or email updates
- Contact us via email, web forms, or social media
- Interact with our website, digital platforms, or online tools
Occasionally, we receive limited data from trusted affiliates, education partners, or analytics providers.
4.Legal Bases for Processing (GDPR & UK GDPR)
For individuals in the European Economic Area (EEA) or the United Kingdom, we process personal data based on one or more of the following legal bases:
- Consent:You have provided clear consent (e.g., subscribing to a newsletter).
- Contractual necessity:Processing is necessary to perform a contract with you (e.g., course delivery).
- Legal obligation:Processing is required by applicable law.
- Legitimate interests:Processing is necessary for our legitimate business purposes, provided your rights are not overridden.
5. How We Use Your Information
We use personal data to:
- Deliver and manage our programs, certifications, and events
- Process payments and maintain accurate records
- Provide customer support and respond to inquiries
- Send relevant updates, offers, and communications (with consent)
- Improve our website, services, and user experience
- Comply with legal, regulatory, or contractual obligations
We do not sell or rent personal data under any circumstances.
6. Disclosure of Personal Information
We may disclose information to:
- Our employees, educators, and authorized contractors
- Third-party service providers (e.g., cloud hosting, marketing, payment, and analytics services)
- Professional advisers (e.g., legal, financial, or accounting)
- Regulatory or law enforcement agencies where required
All third parties are required to handle data according to applicable privacy standards and only for the intended purpose.
7. International Data Transfers
We operate globally and may transfer personal information across borders.
When data is transferred outside your country of residence (for example, to Australia, the United States, or the European Union), we ensure equivalent protection by:
- Using Standard Contractual Clauses or other approved legal safeguards
- Transferring only to countries with adequate data protection laws
- Obtaining your explicit consent where required by law
8. Data Retention and Deletion
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or to meet legal and regulatory obligations.
When personal data is no longer required, it is securely deleted, anonymized, or archived.
Typical retention periods:
- Student and certification data: up to 7 years
- Marketing and consent records: up to 3 years
- Analytics and cookie data: as specified in our Cookie Policy
9. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Request correction or deletion (“right to be forgotten”)
- Withdraw consent at any time
- Object to or restrict processing
- Request data portability (copy of your personal data)
- Lodge a complaint with a data protection authority
Requests can be made via [email protected].
We verify and respond to all requests in accordance with applicable law.
10. Additional Rights (U.S. Residents)
If you are a resident of California or a U.S. state with consumer privacy legislation, you may also have the right to:
- Request details about the categories and sources of data we collect
- Request deletion of your personal data
- Opt out of the sale or sharing of your personal data (we do not sell personal data)
- Exercise privacy rights without discrimination
To submit a verified request, email [email protected].
11. Data Security
We employ reasonable technical, administrative, and physical safeguards to protect personal data against loss, unauthorized access, misuse, or disclosure.
Data is encrypted in transit and at rest, stored on reputable hosting providers, and accessed only by authorized personnel.
12. Links to Other Websites
Our website may contain links to external or partner websites.
We are not responsible for the privacy practices or content of third-party sites.
13. Children’s Privacy
Our services are not directed toward children under 16.
We do not knowingly collect personal information from minors without verified parental consent.
14. Changes to This Policy
We may update this Policy periodically to reflect changes in law, technology, or operations.
The updated version will always be available on this page with a revised effective date.
15. Contact Us
Privacy Officer
The Neuro Change Institute Pty Ltd
📧 [email protected]
🌐 www.neurochangeinstitute.org
🏢 427 South Rd, Moorabbin, Victoria, 3189, Australia
Policy Interpretation
If any section of this Policy conflicts with local privacy laws in your jurisdiction, the interpretation that provides the highest level of protection to you will apply.